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FAQ’s

Answering your frequently asked questions

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How Do I Know My Pet Needs a Vet?

You Need an Online Vet If:

Breathing Rapidly or Short of Breath

Have you been noticing that your pet is breathing rapidly or not catching their breath at all? The problem could be more than that. It's a sign that your pet is struggling with its health. And requires instant attention and proper care from veterinarians.

Behaving Odd

A sudden change in your pet's behavior—unusually aggressive or silent — can be a red flag. This behavior can indicate that its health has started to deteriorate. You should consult an online vet for the real cause and treatment.

Straining to Urinate

If your pet feels discomfort or difficulty urinating, it could indicate urinary system disorders. You can consult and seek advice from a licensed online vet for further discussion.

Losing Weight

Unexplained weight loss in pets means serious health issues. It could be metabolic disorders or organ dysfunctions. Seek help from a licensed veterinarian to get a treatment plan.

Frequently Vomiting 

If your pet is vomiting frequently, it can lead to dehydration and nutrient deficiencies. We help you seek a vet online to identify those serious health conditions.

Loss of Appetite

A sudden decrease in appetite can be a concerning symptom. And may indicate gastrointestinal problems, dental issues, or systemic illnesses. We will connect you with an online vet who can help you address this issue.

Frequently Asked Questions

The phone line is busy, is there something I can do about it?

We try to give our best service to our patients and it can get very busy from time to time. Please try again a few minutes later or look at the solutions below.

Do you have after hours care?

If you are having a life threatening emergency, call 911. If you call after clinic hours, the answering service will receive your call. They will take your name, phone number and nature of your call. The answering service will page the on-call physician who will call you back within 15 minutes.

If I call with a question for the nurse or doctor, when can I expect a call back?

Our physicians and nurses are with patients throughout the day, so it is usually not possible for them to immediately answer phone calls. We will return your call as soon as possible. To help us get back to you quickly leave us your full name, date of birth, reason for the call and current phone number.

Do I have to re-register if I have services at multiple locations?

No, we have Electronic Healthcare Records (EHR) for our patients. This system will allow your information to be available at all of our clinic locations, further improving efficiency and quality of the healthcare you receive.

Will you bill my insurance?

Yes. As a service to our patients, primary insurance is billed. We have recently enhanced our system to accommodate automatic billing of secondary insurance. Please be sure to keep us informed of your insurance coverage.

What if I can't make my appointment and I need to reschedule?

Please call your physician’s office as soon as you realize you will not be able to keep your appointment. We prefer all cancellations be made at least 24 hours prior to your scheduled appointment time. This will allow us to give another patient the opportunity to be seen.

How do I get my blood pressure checked?

Blood pressure checks are provided complimentary at each of our locations. Call the clinic nearest you for details.

What information will the Patient Services Representative need to schedule an appointment?

Appointment please have the following patient information ready: Patient’s full name (including middle initial) Date of birth Current address and phone number Current insurance information Physician’s name who you wish to schedule appointment with Purpose of the appointment* *It is important to let the scheduler know about all of the concerns you would like addressed during your appointment so we can schedule the appropriate amount of time to care for your needs.

What is Search a Vet?

Search a Vet is a platform that connects pet owners with qualified veterinarians. Our platform offers a convenient, stress-free, and accessible way to get top-quality veterinary care for your pet’s right at your fingertips.

What are the benefits of using Search a Vet?

Search a Vet offers several benefits for both pet owners and veterinarians, such as: · For pet owners: You can get instant access to qualified veterinarians, transparent pricing, comprehensive pet healthcare, and educational resources, all from the comfort of your home. · For veterinarians: You can showcase your expertise, list your services, display your team and practice, and manage your appointments efficiently through our platform.

How much does it cost to use Search a Vet?

Search a Vet is free to join for both pet owners and veterinarians. However, you will have to pay for the services you receive from the veterinarians, depending on the type and duration of the service. You will know the cost upfront before booking an appointment, so there are no hidden fees or surprises.

How do I know if the veterinarians on Search a Vet are qualified and trustworthy?

Search a Vet verifies the credentials and qualifications of all the veterinarians on our platform. We also monitor their performance and feedback from pet owners to ensure they meet our high standards of quality and professionalism.

What types of services do veterinarians offer on your platform?

Discover the range of services, from routine check-ups to emergencies, provided by our skilled veterinarians.

What kind of services can I get from Search a Vet?

Search a Vet covers a wide range of services for various pet species and medical conditions, such as: · Routine check-ups and vaccinations · Dietary advice and nutrition · Dental care and oral hygiene · Surgical procedures and more!

What if my pet needs emergency care? Can I still use Search a Vet?

Whether it's a routine check-up, dietary advice, or a medical emergency, we cover a wide range of services to cater to all your pet's healthcare requirements.

How do I pay for the services I receive from Search a Vet?

Search a Vet accepts various payment methods, such as credit cards, debit cards, PayPal, and other online payment platforms. You can choose the payment method that is most convenient for you and pay securely through our platform.

How do I contact Search a Vet if I have any questions or issues?

Search a Vet has a dedicated customer support team that is available 24/7 to assist you with any questions or issues you may have. You can contact us via phone, email, chat, or social media. We will respond to you as soon as possible and resolve your issue satisfactorily.

Is pricing transparent? Will I know the cost upfront?

We believe in complete transparency, so you'll know the cost upfront before booking an appointment. No hidden fees, just honest and fair pricing.

Hear The Tail-Tales
From Our Happy Clients

We ensure a 100% Satisfactory experience at VetPet Central.

client
John Bulger

Geisinger Health Plan

Working with Teladoc Health helps us to educate our providers and our nurses in understanding cues to identify patients and helps us run algorithms

client
Jemisn Hulux

Health New England

Making quality healthcare available to all of our community members without interruption is our #1 priority, and virtual care continues to make this possible.

client
Wax Polin

American Heart Association

People have become dependent on this virtual benefit. We have had so much positive feedback that we know we will always have this option available.

Emergency Contact

Emergency Call +1 (516) 593-7100

Emergency E-mail

Email Support [email protected]

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